Currently viewing the tag: "transformation"
The UK public sector is under constant pressure to be more efficient and effective. Initiatives resulting from major studies such as the Gershon and Lyons reports demonstrate the demands being made on governmental bodies – from staffing levels and pay to IT systems and public-private partnerships. The public’s rising expectations of customer service compound the [...]
Just prior to the greater accumulation of the nation’s great and good gathering over the weekend we were pleased to participate in the hosting of a moderately smaller gathering of the equelly great and the good of the Public Sector Customer Service ( and Contact Centre) Forum up the BT Tower for a breakfast meeting. [...]
Bury’s transformation strategy identifies some key programme commitments: We will start with the assumption, that can be tested, that the council will not directly deliver services. As each service is reviewed, new ways of delivering that service will be considered using the objective criteria set out in the Transformation Toolkit. Each review will consider a [...]
Statements identified in this draft business plan indicate the council is steering towards developing shared services however it wouldn’t appear to be limited to organisations in the public sector, “There is a desire to integrate or share back-office and support services with other public bodies, and where possible, sectors” HR and payroll service sharing will [...]
Councils should be seizing the opportunity for significant and permanent future savings by reorganising the way they manage customer contact, says a new report from Socitm Insight. All front office customer contact, whether face to face, by phone, through the website or other means, should be brought under central management, to enable customer contact to [...]
Courtesy of Mick Pythian aka The Great E-Mancipator In government IT one get’s used to the fact that you can’t win. In my view the answer to the Balkanization of government IT is more efficient sharing of applications, better procurement of applications and better sharing of data (if and when required), in other words the [...]
Courtesy of Mick Pythian aka The Great E-Mancipator The National Audit Office has recently (17 February 2011) published a “Cross-government and public administration Information and Communications Technology in government. Landscape Review“, which it claims “looks at how government uses Information and Communications Technology (ICT) to deliver public services. The review, the purpose of which is [...]
A Survey of Opinions in Local Government and Other Public Sector Organisations With the current economic downturn placing public finances under significant pressure, local authorities need to prepare for a more challenging future. In a climate of increasing budget constraints, councils are now facing inescapable demands to develop new and innovative ways to transform services, [...]
Suffolk CC achieved the highest number of efficiency savings in 2008/09 (£43,556,000). In this case study they share some of the work undertaken to secure such significant savings whilst ensuring continuous service improvement. – Set against the background of unprecedented resource challenges, Suffolk County Council realised the need to take action to secure the future [...]
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