Currently viewing the tag: "Service Design"
In November 2010 I decided that while I was on maternity leave for six months I would keep a note of each interaction I had with public service. I would actively try to engage with all levels of government and other areas of public service, such as the NHS, digitally where possible. This is what [...]
Planting the Flag is a Local CIO Council initiative led by Socitm’s Futures group. It sets out how technology can enable public service reform across the whole range of local services and deliver significant savings and better outcomes for people where they live and work. Read the Full Report – Planting the Flag: a strategy [...]
Did You Know? originally started out as a PowerPoint presentation for a faculty meeting in August 2006 at Arapahoe High School in Centennial, Colorado, United States. The presentation “went viral” on the Web in February 2007 and, as of June 2007, had been seen by at least 5 million online viewers. Today the old and [...]
Mike Bracken has been appointed as the Government’s new Executive Director of Digital and will be responsible for overseeing and improving all of the Government’s online presence and extending the number of public services available online. Announced on his blog as commencing in his new role during early July he will be based in the [...]
The National Programme for IT began in 2002 and is set to cost around £11.4 billion. Total expenditure on the Programme was around £6.4 billion by March 2011. The Department of Health has spent £2 billion on the development and delivery of nine national systems, including a broadband network and a system to share X-rays [...]
The review into Government Direct Communication and the role of COI, carried out by Matt Tee, Permanent Secretary Government Communication has been published. The report calls for a more strategic approach to direct and paid-for communications. It is proposed that activity will be concentrated in fewer areas of focus and to targeted audiences, so that [...]
The publication and launch of a comprehensive new report, System Error: fixing the flaws in government IT published by the Institute for Government offers a fresh perspective to counter the often Professor Piehead-esque, record of Government IT projects delivering what most perceive as yet another “partial success”. This report however appears and familiar credits (listed [...]
The Cabinet Office announced that from 1 February 2011, Joe Harley CBE will assume the position of Chief Information Officer (CIO) for the UK Government, in addition to his CIO and Director General responsibilities at the Department for Work and Pensions (DWP). In this cross-Government capacity, he will chair the public sector-wide CIO Council and [...]
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