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Posted: August 24, 2011 | Author: Dan Slee Amazingly, there are two and a half times as many people in the UK registered on Facebook than buy a daily paper. That’s a 29 million versus 12 million split. Even more astonishing is how poor local government is at connecting with its residents and what meagre [...]
In order to meet significant public sector funding cuts, the council needed to reduce its customer service office opening hours. This caused heavier queues and increased pressure on staff. To overcome this, the council chose to work with allpay and install a Wincor Nixdorf Card Payment & Information Kiosk into its Civic Centre. The kiosk [...]
This case study outlines the initial concept and evolution of flexible working in Nottinghamshire County Council. The constraints of a traditional office. How we developed the team and developed systems to support work style analysis/ storage audits. How this enabled us to design a more flexible work space /office. Development of electronic record mgt, home [...]
David Murray, Co-Founder, Kirona. Some Local Authorities, keen to address the delivery of Gershon and CSR07 efficiency savings, are now questioning the multiplicity of solutions that they are procuring and want to consider the options for investing in a single platform for mobile technology. This presentation looks at how leading LA’s are investing in a [...]
Andrew Dawson, Technical Director, Integral Mobile Data Mobile Computing solutions are a means to Business transformation, not an end in itself. Organisations that take the right strategic approach to what they want to achieve and how, can optimise their investments and cut through the complex technical and business challenges involved. PEST factors affecting the long-term [...]
Worksmart reamins a key part of the council’s plans to move ‘beyond excellence’. The objectives of the programme are ‘better services to citizens and improved value for money’. Receipts and running cost savings from surplus buildings have been ring-fenced to invest in the programme, which is delivering real benefits. Requires leadership, resources and capacity Culture [...]
The initial findings of the 2009 Trends in Mobile Working Survey has identified that one of the main barriers to Mobile and Flexible Working projects is Culture Change. Many organisation have achieved the technical and practical aspects of adopting Flexible working, but struggle with the cultural resistance that stops it from happening. This session will [...]
Chris Coleman, Product Manager, NDL NDL in conjunction with Public Sector Forums is currently undertaking a comprehensive survey of mobile working practices across local government, due to be published at this event. This presentation will provide an insight into the survey results and present the key findings around issues which include: What stage adoption of [...]
Diane Cheesebrough, Deputy Chief Executive, Calderdale MBC Grasp the Nettle is the Council’s cultural change programme, designed to encourage staff to cut red tape, empower them to challenge existing ways of working and to produce innovative ideas that benefit our customers. * The ‘whispering campaign’ – getting started * Recognition and reward – what’s in [...]
Paul Tonks, Head of Business Transformation, Peterborough City Council & Sheila Scott OBE, Cabinet Member for Efficiency & Business Improvement – Peterborough City Council Through a series of high profile examples, Paul will provide a unique insight into Peterborough’s transformation journey and the significant benefits the programme has and will continue to deliver to those [...]
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