Currently viewing the tag: "channel shift"
The London Borough of Harrow’s ‘MyHarrow Account’, a web based information service signposting council services, has increased internet-based contact with the council by 62%; reduced telephone enquiries by 30% and visits to council ‘One-Stop-Shops’ by 17%. This ‘channel shift’ has seen the cost of individual transactions fall by 65% from £2.33 to £0.77 and the [...]
Websites Domain Visits Share 1 Met Office www.metoffice.gov.uk 35.45% 2 Directgov www.direct.gov.uk 15.15% 3 HM Revenue & Customs www.hmrc.gov.uk 10.37% 4 NHS Choices www.nhs.uk 7.48% 5 Department for Transport UK www.dft.gov.uk 1.28% 6 Education www.education.gov.uk 1.10% 7 The National Archives www.nationalarchives.gov.uk 1.05% 8 Companies House www.companieshouse.gov.uk 1.00% 9 Business Link www.businesslink.gov.uk 1.00% 10 Jobcentre Plus [...]
Websites Domain Visits Share 1 Transport for London www.tfl.gov.uk 18.58% 2 Transport for London – Journey Planner journeyplanner.tfl.gov.uk 9.50% 3 JobCentre Online Northern Ireland www.jobcentreonline.com 1.29% 4 Hantsweb – Hampshire County Council www.hants.gov.uk 1.09% 5 Birmingham City Council www.birmingham.gov.uk 1.06% 6 Lancashire County Council www.lancashire.gov.uk 0.80% 7 West Yorkshire Metro www.wymetro.com 0.80% 8 Manchester City [...]
Websites Domain Visits Share 1 Met Office www.metoffice.gov.uk 22.12% 2 Directgov www.direct.gov.uk 18.83% 3 NHS Choices www.nhs.uk 9.18% 4 HM Revenue & Customs www.hmrc.gov.uk 7.00% 5 Department for Transport UK www.dft.gov.uk 1.85% 6 The National Archives www.nationalarchives.gov.uk 1.65% 7 Companies House www.companieshouse.gov.uk 1.49% 8 Business Link www.businesslink.gov.uk 1.48% 9 Home Office – UK Border [...]
Websites Domain Visits Share 1 Transport for London www.tfl.gov.uk 18.14% 2 Transport for London – Journey Planner journeyplanner.tfl.gov.uk 9.69% 3 JobCentre Online Northern Ireland www.jobcentreonline.com 1.50% 4 Birmingham City Council www.birmingham.gov.uk 1.18% 5 Hantsweb – Hampshire County Council www.hants.gov.uk 1.16% 6 Manchester City Council www.manchester.gov.uk 0.85% 7 Lancashire County Council www.lancashire.gov.uk 0.80% 8 West Yorkshire [...]
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