This case study provides detailed examples and information on: CRM implementation at Tewkesbury Integration of the Government Gateway Payments Engine resulting in improved Back Office efficiencies Use of SOA to improve Service Delivery to our Customers Future Plans CRM and SOA in Action A Local Authority Perspective – Malcolm Ashdown
Announced on the Digital Engagement blog: In January we announced the appointment of Chris Chant as Interim Executive Director for Digital Government. This appointment followed the publication of Martha Lane Fox’s report to Government, “Directgov 2010 and Beyond“, which made various recommendations to drive up the quality of the Government’s online presence and services. A [...]
Francis Maude today launched a major strategy for cutting public spending on Government information and communication technology (ICT) by millions of pounds. The Government ICT Strategy also aims to encourage more innovation and small and medium sized enterprise (SME) participation in Government contracts.The strategy sets out how Government will adopt the right methods, policies and [...]
Launched today with claims to improve public service delivery by adopting a new strategic approach for both the acquisition and deployment of ICT, The Government’s ICT strategy will deliver better public services for less cost. Through reuse and sharing of our ICT assets, we will improve productivity and efficiency, reduce waste and the likelihood of [...]
Advances in the internet, the scale of personal information that is collected by public bodies and businesses, and the pressure to share data in the name of efficiency, make being anonymous in 2011 ‘an ever increasing challenge’ Information Commissioner, Christopher Graham, will say today at a seminar the ICO is hosting on anonymisation. Leading academics [...]
Political parties and campaigners must respect data protection law when campaigning for the upcoming UK referendum and local and national elections, the Information Commissioner’s Office (ICO) said today. The ICO’s warning comes ahead of a busy campaigning period for political parties. The UK-wide referendum on the UK voting system will take place on 5 May [...]
The Houses of Parliament has announced approval for the use of electronic devices enabling MP’s to Twitter. That hand-held electronic devices (not laptops) may be used in the Chamber, provided that they are silent, and used in a way that does not impair decorum; that Members making speeches in the Chamber or in committee may [...]
Just prior to the greater accumulation of the nation’s great and good gathering over the weekend we were pleased to participate in the hosting of a moderately smaller gathering of the equelly great and the good of the Public Sector Customer Service ( and Contact Centre) Forum up the BT Tower for a breakfast meeting. [...]
This will be the Committee’s final evidence session of its Inquiry into the Government’s use of IT. They will be hearing from Rt Hon Francis Maude MP, Minister for the Cabinet Office and Ian Watmore the Chief Operating Officer of the Cabinet Office’s Efficiency and Reform Group. The Committee will examine the Government’s proposals for [...]
Connect with the community and discussions
Get in touch!
Forum Sponsors & Associates
