Find resources and articles by topic
broadband Change channel shift cloud collaboration communications contact centre culture change customer insight customer service data Data Analysis data risk digital digital services efficiencies Engagement Flexible Working FoI funding ICT improvement innovation internet IT local government mobile online Online Services open data open gov open source partnerships procurement reform savings Self Service service delivery Service Design service improvement shared services Social Media transformation transparency web
Suffolk CC achieved the highest number of efficiency savings in 2008/09 (£43,556,000). In this case study they share some of the work undertaken to secure such significant savings whilst ensuring continuous service improvement. – Set against the background of unprecedented resource challenges, Suffolk County Council realised the need to take action to secure the future [...]
A Survey of Opinions in Local Government and Other Public Sector Organisations With the current economic downturn placing public finances under significant pressure, local authorities need to prepare for a more challenging future. In a climate of increasing budget constraints, councils are now facing inescapable demands to develop new and innovative ways to transform services, [...]
Links to the relevant documentation and resources pertaining to Halton’s partnership projects. Includes Blue Badge applications online. Our thanks to Simon Riley, ICT Business Manager, for their use. ODPM Proforma for IEG Partnership Projects Application Layers Blue Badge GPs Specification Blue Badge Screen Shot Specification for incorporation of housing assoc access Tech Guide for GPRS [...]
You may (or may not?) recall on 12 January the Government confirmed it was looking to “open up opportunities for innovative developers, businesses and members of the public to generate social and economic growth through the use of data.” with the proposed launch of the Public Data Corporation (PDC). This week “celebrates” the launch of [...]
Earlier this week the Parliamentary Under Secretary of State for Transport (Norman Baker) published the Government’s plans for reforming the Blue Badge (Disabled Parking) Scheme. The reforms aim to provide local authorities with a common service delivery project. Shared service delivery could deliver operational efficiency savings of up to £20m per year are claimed, reduction [...]
A monetary penalty of £100,000 was issued to Hertfordshire County Council for two serious incidents where council employees faxed highly sensitive personal information to the wrong recipients. The first case, involving child sexual abuse, was before the courts, and the second involved details of care proceedings. View PDF of the Hertfordshire County Council monetary penalty [...]
Councillors who handle personal data must check if they need to register as a data controller or risk a fine of up to £5,000, the Information Commissioner’s Office (ICO) said today. The ICO is writing to councillors across the country to urge them to check if they are fulfilling their legal requirements under the Data [...]
The overall cost to the UK economy from cyber crime is £27bn per year, according to the first joint Government and industry report into the extent and cost of cyber crime across the UK, launched today by the Office of Cyber Security & Information Assurance in the Cabinet Office and information intelligence experts Detica. With [...]
Prime Minister David Cameron has set out his vision for public service reform promising to transform the way schools, hospitals and council services are run. In an article for the Daily Telegraph, the PM claims “complete change” was needed in the public sector to improve standards for users. The changes, to be set out in [...]
Located between Brighton and Portsmouth on the south coast of England is the District of Arun, which is named after the river that runs through it. The Arun District Council is responsible for council services in this area, which covers 85 square miles and a population of 140,000. The Challenge Among its many responsibilities, the [...]
Bromsgrove District Housing Trust (BDHT) is a Registered Social Landlord in the UK, owning and managing over 3,000 properties, including houses, bungalows, flats and sheltered housing, in and around the Bromsgrove district in Worcestershire. BDHT provides affordable housing and associated services, and also builds new homes and manages the district’s homelessness service. The Challenge In [...]
The Direct and Care Services (DACS) department of Glasgow City Council provides a range of welfare services to the residents of Glasgow. One of the most important and complex is providing home care services to nearly 9,000 residents, many of whom are elderly. Home care enables many Glaswegians to stay in their community rather than [...]
All local government organisations face pressure to make savings while improving public services. The BlackBerry® wireless platform provides local government with a compelling way to improve individual worker productivity, effect process transformation, make public service provision much more visible and deliver cost savings, simply by mobilising existing technology investments on a secure and highly usable [...]
You are viewing a preview of a selection of case studies. Register in less than a minute to access and learn more about service improvements from a more comprehensive range of case studies.
Cabinet Office Minister Francis Maude announced today that CloudStore, the online appstore of the Government’s G-Cloud framework for cloud-based ICT services, is open for business. CloudStore offers the public sector a cheaper, quicker and more transparent way to procure the services they need, including email, word processing, system hosting, enterprise resource planning, electronic records management, [...]
Lorna Peters, Connect Digitally Business Improvement Lead, Connect Digitally, Department for Education and Hertfordshire County Council Connect Digitally – Making channel shift happen The Award winning Connect Digitally Programme is leading 152 local authorities in transforming key transactional services by: moving towards digital as the default channel driving down service delivery costs realising benefits and [...]
Lorna Peters, Connect Digitally Business Improvement Lead, Connect Digitally, Department for Education and Hertfordshire County Council Connect Digitally – Making channel shift happen The Award winning Connect Digitally Programme is leading 152 local authorities in transforming key transactional services by: moving towards digital as the default channel driving down service delivery costs realising benefits and [...]
A trip to Exeter to deliver 2 events to the fine people of the South West of this wonderful country of ours taught me a number of things but 2 that stand out for me are as follows: 1. That the South West has been ignored by us and many others when it comes to [...]
Websites Domain Visits Share 1 Transport for London www.tfl.gov.uk 17.36% 2 Transport for London – Journey Planner journeyplanner.tfl.gov.uk 9.09% 3 JobCentre Online Northern Ireland www.jobcentreonline.com 1.32% 4 Hantsweb – Hampshire County Council www.hants.gov.uk 1.19% 5 Birmingham City Council www.birmingham.gov.uk 0.88% 6 Lancashire County Council www.lancashire.gov.uk 0.81% 7 West [...]
Websites Domain Visits Share 1 Met Office www.metoffice.gov.uk 35.45% 2 Directgov www.direct.gov.uk 15.15% 3 HM Revenue & Customs www.hmrc.gov.uk 10.37% 4 NHS Choices www.nhs.uk 7.48% 5 Department for Transport UK www.dft.gov.uk 1.28% 6 Education www.education.gov.uk 1.10% 7 The National Archives www.nationalarchives.gov.uk 1.05% 8 Companies House www.companieshouse.gov.uk 1.00% 9 Business Link www.businesslink.gov.uk 1.00% 10 Jobcentre Plus [...]
This workshop aims to provide an overview of the basic approaches and tools available to help deliver ‘cashable’ benefits from channel shift and covers the following topics: Targeting channel shift Targeting in terms of customers, services, processes and channels is an essential part of ensuring that benefits are delivered. The workshop will offer simple means [...]
Councils will be freed to generate greater levels of income, encouraged to support local firms and jobs and be well placed to reap the rewards of success, Communities Secretary Eric Pickles said today, as he confirmed that Government will introduce major reforms enabling councils to keep a share of business rates they collect rather than [...]
This statement sets out the progress to date on releasing 500 MHz of public sector spectrum to the market including the work to date and what the next steps will be. Enabling UK Growth: Releasing Public Spectrum Update on Progress – December 2011(PDF 68kb) Enabling UK Growth: Releasing Public Spectrum Update on Progress – December 2011 [...]
Government has laid three orders to create the right environment to enable the establishment and ensure the sustainability of up to 44 local TV stations on Freeview in the long term. Once passed, these Orders will create a new statutory framework for Ofcom to license local TV. The Local Digital Television Programme Services Order 2012* To create [...]
Subscribe for free
Log In
Register For This Site
Mobile Government, Mobile Citizens, Mobile Data – Survey
Jobs Board
Latest Forum Discussions
- Openness Is A Matter of Perspective
- UK Buzz Index for October 2011
- Mobile Government, Citizens & Data - Interim survey report
- Next Generation mGovernment Services – Learning and sharing how Gov’ is connecting, engaging and reaching people effectively over mobile digital networks and devices.
- Building Security and Cost Savings into Shared Networks for Local Government
- Government claims over £18 million a year will be saved by new office supplies deal via HMRC.
- SALE OF THE CENTURY














