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Deloitte are the latest to weigh in by delivering their contribution to the expanding volume of reports and articles supporting channel shift. Fascinating as this is it is likely to be received with a slow hand clap from those likeminded to participants in the Public Sector Customer Services Forum’s breakfast meeting. Whilst the DVLA’s Online [...]
Councils have cut senior management costs while protecting the services that the most vulnerable people rely on, a survey of local authority finance directors reveals today. Nine out of 10 councils have already reduced the cost of senior officers, either through cutting numbers or pay, and eight out of 10 have cut middle-management costs. Of [...]
Symantec and the Ponemon Institute today revealed that the cost of a data breach has risen for the third consecutive year. The 2010 Annual Study: UK Cost of A Data Breach report found that the average data breach incident cost UK organisations £1.9 million or £71 per record, an increase of 13 percent on 2009, [...]
Key Issue: What technology-intensive approaches will help government become smarter? Smart government is an administration that applies and integrates information, communication and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value. Planned Research: Gartner research will provide strategic and tactical advice on five key dimensions [...]
A landmark bill that heralds a ground-breaking shift in power to councils and communities overturning decades of central government control was unveiled by Communities and Local Government Secretary Eric Pickles today. The Localism Bill will put an end to the hoarding of power within central government and top-down control of communities, allowing local people the [...]
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