This workshop aims to provide an overview of the basic approaches and tools available to help deliver ‘cashable’ benefits from channel shift and covers the following topics: Targeting channel shift Targeting in terms of customers, services, processes and channels is an essential part of ensuring that benefits are delivered. The workshop will offer simple means [...]
Pre-register now to be kept informed of early bird rates and scheduling.
Standard delegates rates from £295 to £345 subject to locations.
This one-day workshop has been developed for local authorities (and other public sector organisations) that are either:
*considering whether they should engage with an external strategic partner to improve delivery of their services
*already engaged in a strategic partnership agreement but want to improve its performance and/or reduce its costs.
*The aim of the day is to provide an overview of key strategic partnership models currently available and their respective advantages and disadvantages. The concepts presented will be based on local government case studies so delegates can discuss what in practice works, what doesn’t, and why.
At this seminar, delegates will have the opportunity to discuss:
*The current economic climate and whether strategic partnerships with external serice providers can bring efficiencies to local authorities
*Key factors to think through when considering strategic partnerships
*How to explain and document expectations to your strategic partner to avoid misunderstandings and additional charges that can affect time scales and costs of implementation
*How to reduce your total cost of ownership over the lifetime of the agreement
*How to ensure you get buy-in from your staff – eliminate the worries they have when the strategic partner starts to run your services
*How to successfully manage your strategic partner and the key metrics by which to measure their performance – and yours…
*The top pitfalls to avoid – and how to deal with them if they creep into your agreement.
The locations and dates of some events aren’t always accessible for everybody so why not let us know what works better for you?
Wednesday December 5, 2012 – Wednesday December 5, 2012 CCT Venues Map and Directions | Register Description: Organisations across the public sector are transforming the delivery of public services through commissioning and partnership working. Many of these services involve the collection, use and retention of citizen and personal data. The management and sharing of this [...]
Thursday July 14, 2011 – Thursday July 14, 2011 Map and Directions | Register
Themes Strategic Improvement, Workforce & Organisational Change Communities & Environment Social Care Data Integration, IT Systems & Security Mobile Working & Technology Flexible Working Customer Contact, Services & CRM Delivering Online Services & Web Technology Location Based Information Services using GIS, NLPG & LLPG Information & Records Management Revenues & Benefits Strategic Improvement, Workforce & [...]
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