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"Case Studies"
Gary Hall, Deputy Chief Executive, Chorley BC developing public-public shared services managing change whilst developing shared services cultural change in a shared services environment. Scoring 4 out of 4 on Use of Resources and 4 on Value for Money How Chorley’s mixed economy approach to shared services secured a double 4 on Value for Money [...]
Ian Welsh, Head of Customer Services, Shared Service Centre, HM Prison Service This case study covers 5 key best practices for Shared Services programmes and projects to consider through the design, transform and delivery stages and that can assist with the management of change and governance in the brave new world. Click here for case [...]
Caroline Robertson, Business Development Director – Local Government, Oracle How to develop the Business Case for Transformation and Shared Services A look at Oracle’s own Transformational Journey – the successes and failures Case Studies of Public Sector Organisations on their Transformation Journey Click here for case study
Malcolm Morley, Chief Executive, Harlow Council The session covers: A vision for a Local Authority Shared Services Organisation How we could get there – what would be needed? Why get there? – what would be the benefits to Local Authorities Case Study – A shared services strategy for back office services Click here for case [...]
John Layton, Partner, PWC This session introduces delegates to the transforming service delivery guidance now available and how LAs can use it to decide what delivery structure best suits their vision for shared services Click here for case study
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