UK-Dorking: voice recognition software package
2011/S 128-213055
CONTRACT NOTICE
Services
SECTION I: CONTRACTING AUTHORITY
I.1)NAME, ADDRESSES AND CONTACT POINT(S)
NHS Surrey on behalf of NHS Commercial Solutions
The Atrium. Curtis Road
Contact: https://commercialsolutions.bravosolution.co.uk/, BravoSolution secure messaging. All contact should be made via the BravoSolution secure messaging portal
Attn: Chris Lawrence
RH4 1XA Dorking
UNITED KINGDOM
Internet address(es)
General address of the contracting authority http://www.commercialsolutions-sec.nhs.uk/
Address of the buyer profile https://commercialsolutions.bravosolution.co.uk/
Further information can be obtained at: As in above-mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained at: As in above-mentioned contact point(s)
Tenders or requests to participate must be sent to: As in above-mentioned contact point(s)
I.2)TYPE OF THE CONTRACTING AUTHORITY AND MAIN ACTIVITY OR ACTIVITIES
Body governed by public law
Health
The contracting authority is purchasing on behalf of other contracting authorities Yes
Health
The contracting authority is purchasing on behalf of other contracting authorities Yes
SECTION II: OBJECT OF THE CONTRACT
II.1)DESCRIPTION
II.1.1)Title attributed to the contract by the contracting authority
Digital dictation, speech recognition and outsourced transcription.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category: No 27
Main place of performance The NHS Commercial Alliance, in collaboration with London Procurement Programme represents NHS trusts in the London, east of England, south central and south east coast strategic health authorities.
This framework agreement will include, and be for the benefit of, NHS trusts in England, including acute, foundation, ambulance, care, primary care, mental health trusts, strategic and special health authorities. Please follow the links below to identify specific organisations:
— Acute trusts: http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx,
Service category: No 27
Main place of performance The NHS Commercial Alliance, in collaboration with London Procurement Programme represents NHS trusts in the London, east of England, south central and south east coast strategic health authorities.
This framework agreement will include, and be for the benefit of, NHS trusts in England, including acute, foundation, ambulance, care, primary care, mental health trusts, strategic and special health authorities. Please follow the links below to identify specific organisations:
— Acute trusts: http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx,
— Ambulance trusts: http://www.nhs.uk/ServiceDirectories/Pages/AmbulanceTrustListing.aspx,
— Care trusts: http://www.nhs.uk/ServiceDirectories/Pages/CareTrustListing.aspx,
— Foundation trusts: http://www.monitor-nhsft.gov.uk/home/about-nhs-foundation-trusts/nhs-foundation-trust-directory,
— Mental health trusts: http://www.nhs.uk/ServiceDirectories/Pages/MentalHealthTrustListing.aspx,
— Primary care trusts: http://www.nhs.uk/servicedirectories/pages/primarycaretrustlisting.aspx,
— Strategic health authorities: http://www.nhs.uk/ServiceDirectories/Pages/StrategicHealthAuthorityListing.aspx,
— Special health authorities: http://www.nhs.uk/ServiceDirectories/Pages/SpecialHealthAuthorityListing.aspx.
This will include any statutory and other successor organisations to any of the foregoing.
More details of the specific organisations involved in this opportunity will be published during the process.
NUTS code UK
II.1.3)The notice involves
The establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
Duration of the framework agreement: Duration in year(s): 4
Estimated total value of purchases for the entire duration of the framework agreement
estimated cost excluding VAT
Range: between 15 000 000 and 30 000 000 GBP
Duration of the framework agreement: Duration in year(s): 4
Estimated total value of purchases for the entire duration of the framework agreement
estimated cost excluding VAT
Range: between 15 000 000 and 30 000 000 GBP
II.1.5)Short description of the contract or purchase(s)
NHS Commercial Solutions in collaboration with NHS PRO-CURE Collaborative Procurement Hub (PRO-CURE), East of England NHS Collaborative Procurement Hub (EOE CPH) and NHS London Procurement Programme (LPP) on behalf of the other contracting bodies (OCB), (named in section II, object of the contract – main site or location of works); are looking for a number of providers to be appointed onto a framework agreement for the supply of digital dictation, speech recognition and outsourced transcription. The provision of these services has been defined within the following lots:
Lot 1 – dictation hardware.
The provision of digital dictation hardware, including wired and wireless devices. Providers of hardware should have the capability and expertise to provide guaranteed products, service and repair, purchase in bulk or on adhoc basis for replacement of damaged units and recommendations on identifying best fit products for trust requirements. Hardware providers can operate through a direct relationship or through a wholesaler model.
Lot 2 – digital dictation.
The provision of digital dictation workflow system, including software, workflow management tools and associated support services for implementation and training purposes. All these elements must be offered. The digital dictation system should provide a complete workflow solution from point of dictation to transcription and distribution through print and/or electronic distribution to GP’s and PCT’s. The system should have capability to integrate with trust PAS systems and have the functionality for typists to populate trust templates with patient demographics and authors to review and approve documents, once transcribed.
Lot 3 – speech recognition.
The provision of speech recognition systems including software, workflow management tools and associated support services for implementation and training purposes. All these elements must be offered. The speech recognition software must have the capability to fully integrate within the digital dictation workflow system and have the functionality to produce documents in front end (client side) and back end (service side).
Lot 4 – outsourced transcription.
The provision of outsourced transcription services for medical and clinical transcriptions, including the ability to send and receive encrypted documents in compliance with EU and NHS date regulations. Tenders must be able to demonstrate previous experience of managing medical and clinical work and have the capability to integrate with trust PAS systems so that demographics are applied to documents once they are completed and returned to the trust.
Lot 5 – managed service solution.
A fully managed service solution, which covers the dictation hardware, digital dictation workflow and/or speech recognition and/or outsourced transcription as a complete solution. Providers are able to bid within a strategic partnership and/or consortium model as long as the direct management of the contract is through a single provider contact.
Lot 6 – bespoke services.
The provision of bespoke services, to include but not limited to, product developments to trust specific specification, adhoc services, providing background work or benchmarking to identify trust requirements and innovative service solutions. Providers will develop a strategic partnership to work with trusts to improve trusts document production and management.
The authority envisage that it will enter into the framework agreement with a maximum of 4 providers for each of the lots.
Lot 1 – dictation hardware.
The provision of digital dictation hardware, including wired and wireless devices. Providers of hardware should have the capability and expertise to provide guaranteed products, service and repair, purchase in bulk or on adhoc basis for replacement of damaged units and recommendations on identifying best fit products for trust requirements. Hardware providers can operate through a direct relationship or through a wholesaler model.
Lot 2 – digital dictation.
The provision of digital dictation workflow system, including software, workflow management tools and associated support services for implementation and training purposes. All these elements must be offered. The digital dictation system should provide a complete workflow solution from point of dictation to transcription and distribution through print and/or electronic distribution to GP’s and PCT’s. The system should have capability to integrate with trust PAS systems and have the functionality for typists to populate trust templates with patient demographics and authors to review and approve documents, once transcribed.
Lot 3 – speech recognition.
The provision of speech recognition systems including software, workflow management tools and associated support services for implementation and training purposes. All these elements must be offered. The speech recognition software must have the capability to fully integrate within the digital dictation workflow system and have the functionality to produce documents in front end (client side) and back end (service side).
Lot 4 – outsourced transcription.
The provision of outsourced transcription services for medical and clinical transcriptions, including the ability to send and receive encrypted documents in compliance with EU and NHS date regulations. Tenders must be able to demonstrate previous experience of managing medical and clinical work and have the capability to integrate with trust PAS systems so that demographics are applied to documents once they are completed and returned to the trust.
Lot 5 – managed service solution.
A fully managed service solution, which covers the dictation hardware, digital dictation workflow and/or speech recognition and/or outsourced transcription as a complete solution. Providers are able to bid within a strategic partnership and/or consortium model as long as the direct management of the contract is through a single provider contact.
Lot 6 – bespoke services.
The provision of bespoke services, to include but not limited to, product developments to trust specific specification, adhoc services, providing background work or benchmarking to identify trust requirements and innovative service solutions. Providers will develop a strategic partnership to work with trusts to improve trusts document production and management.
The authority envisage that it will enter into the framework agreement with a maximum of 4 providers for each of the lots.
II.1.6)Common procurement vocabulary (CPV)
48314000, 48317000, 72000000, 48180000, 30100000, 48517000, 32332100, 32344110, 72212220, 72253200, 48900000, 72500000, 32342450, 72261000, 72260000, 48000000, 30000000, 72253000, 32583000, 72212180, 80500000, 72212314, 79551000, 48311000, 48314000, 72250000, 79550000, 48311100, 75122000
II.1.7)Contract covered by the Government Procurement Agreement (GPA)
Yes
II.1.8)Division into lots
Yes
tenders should be submitted for all lots
tenders should be submitted for all lots
II.1.9)Variants will be accepted
No
II.2)QUANTITY OR SCOPE OF THE CONTRACT
II.2.1)Total quantity or scope
The authority envisages that it will enter into the framework agreement with a maximum of 4 providers for each of the lots. Potentially 150 NHS organisations in the 4 regions could call off the framework agreement to implement a digital dictation, speech recognition or outsourced transcription solution. The framework will also be available for trusts to use nationally, which will allow any other NHS organisation access to this framework agreement, through the authority.
Excluding VAT
Range between 15 000 000 and 30 000 000 GBP
Excluding VAT
Range between 15 000 000 and 30 000 000 GBP
II.2.2)Options
No
II.3)DURATION OF THE CONTRACT OR TIME-LIMIT FOR COMPLETION
INFORMATION ABOUT LOTS
LOT NO: 1-5 TITLE All lots
1)SHORT DESCRIPTION
As in above-mentioned section (II.1.5 and II.1.6).
2)COMMON PROCUREMENT VOCABULARY (CPV)
48314000
3)QUANTITY OR SCOPE
4)INDICATION ABOUT DIFFERENT DATE FOR DURATION OF CONTRACT OR STARTING/COMPLETION
5)ADDITIONAL INFORMATION ABOUT LOTS
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
SECTION III: LEGAL, ECONOMIC, FINANCIAL AND TECHNICAL INFORMATION
III.1)CONDITIONS RELATING TO THE CONTRACT
III.1.1)Deposits and guarantees required
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions regulating them
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Joint and several liability.
III.1.4)Other particular conditions to which the performance of the contract is subject
Yes
Please see ITT for details.
Please see ITT for details.
III.2)CONDITIONS FOR PARTICIPATION
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if requirements are met: Suppliers instructions how to express interest in this tender:
1. Register your company on the eSourcing portal (this is only required once)
— Browse to the eSourcing portal: https://commercialsolutions.bravosolution.co.uk and click the link to register,
1. Register your company on the eSourcing portal (this is only required once)
— Browse to the eSourcing portal: https://commercialsolutions.bravosolution.co.uk and click the link to register,
— Accept the terms and conditions and click “continue”,
— Enter your correct business and user details,
— Note the username you chose and click “save” when complete,
— You will shortly receive an email with your unique password (please keep this secure).
2. Express an Interest in the tender
— Login to the portal with the username/password,
— Click the “PQQs / ITTs open to all suppliers” link. (these are pre-qualification questionnaires or invitations to tender open to any registered supplier),
— Click on the relevant PQQ/ ITT to access the content,
— Click the “express interest” button in the “actions” box on the left-hand side of the page,
— This will move the PQQ /ITT into your “my PQQs/ my ITTs” page. (this is a secure area reserved for your projects only),
— You can now access any attachments by clicking the “settings and buyer attachments” in the “actions” box.
3. Responding to the tender
— You can now choose to “reply” or “reject” (please give a reason if rejecting),
— You can now use the “messages” function to communicate with the buyer and seek any clarification,
— Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT,
— There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then publish your reply using the publish button in the “actions” box on the left-hand side of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.
III.2.2)Economic and financial capacity
Information and formalities necessary for evaluating if requirements are met: Please see PQQ for details.
Minimum level(s) of standards possibly required Please see PQQ for details.
Minimum level(s) of standards possibly required Please see PQQ for details.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if requirements are met:
Please see PQQ for details.
Minimum level(s) of standards possibly required
Please see PQQ for details.
Please see PQQ for details.
Minimum level(s) of standards possibly required
Please see PQQ for details.
III.2.4)Reserved contracts
III.3)CONDITIONS SPECIFIC TO SERVICES CONTRACTS
III.3.1)Execution of the service is reserved to a particular profession
III.3.2)Legal entities should indicate the names and professional qualifications of the staff responsible for the execution of the service
IV.1)TYPE OF PROCEDURE
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 7 maximum number 14
Objective criteria for choosing the limited number of candidates: As per Pre-qualification questionnaire responses. Where results are within 5 percentage points of the bidder scored in 7th placed they will be eligible for being invited to bid. Where a bidder fails to meet a mandatory requirement they will be excluded from receiving a tender. This will be applied independently to each lot, suppliers will only be invited to tender on lots that they qualify for under this tolerance criteria.
Objective criteria for choosing the limited number of candidates: As per Pre-qualification questionnaire responses. Where results are within 5 percentage points of the bidder scored in 7th placed they will be eligible for being invited to bid. Where a bidder fails to meet a mandatory requirement they will be excluded from receiving a tender. This will be applied independently to each lot, suppliers will only be invited to tender on lots that they qualify for under this tolerance criteria.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)AWARD CRITERIA
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)An electronic auction will be used
No
IV.3)ADMINISTRATIVE INFORMATION
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract
No
IV.3.3)Conditions for obtaining specifications and additional documents
IV.3.4)Time-limit for receipt of tenders or requests to participate
1.8.2011 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders
SECTION VI: COMPLEMENTARY INFORMATION
VI.1)THIS IS A RECURRENT PROCUREMENT
No
VI.2)CONTRACT RELATED TO A PROJECT AND/OR PROGRAMME FINANCED BY EU FUNDS
No
VI.3)ADDITIONAL INFORMATION
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
More details of the specific organisations involved in this opportunity will be published during the process.
I.1) Name, addresses and contact point(s):
Telephone: all contact should be made via the BravoSolution secure messaging portal.
More details of the specific organisations involved in this opportunity will be published during the process.
I.1) Name, addresses and contact point(s):
Telephone: all contact should be made via the BravoSolution secure messaging portal.
VI.4)PROCEDURES FOR APPEAL
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: The Authority will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
The Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)DATE OF DISPATCH OF THIS NOTICE:
1.7.2011
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