Featured reports, blogs and opinions
- G’day good citizen’s – Report identifies positive impact of Social Media on society down under
- Customer service guidance – How it’s shaping up in the US and Canada
- Governments Must Become Smart to Survive, and Be Smart to Get There
- Being where citizens are is the key to engagement
- Top 10 Websites in Gov’ – Local ranked by Visits Share – Week Ending 25 June 2011
- Top 10 Websites in Gov’ – Central ranked by Visits Share – Week Ending 25 June 2011
- Top 10 Websites in Gov’ – Central ranked by Visits Share – Week Ending 18 June 2011
- Top 10 Websites in Gov’ – Local ranked by Visits Share – Week Ending 18 June 2011
Latest news
- New deal for Joint Venture contract
- DCLG publishes “local authority expenditure above £500″ paraphernalia
- More criminal justice data for police.uk
- New Police National Database to provide greater protection for the public
- Liam Maxwell engaged by Efficiency and Reform Group to advise how gov’ can innovative with new technology to deliver better, cheaper solutions
- Government publishes response to COI review
- Complacency, Under-Performance and Bureaucracy Must End says Welsh Local Gov’ Minister
- All Welsh Government payments over £25,000 to be published
- Preferred candidate selected for Chair of the UK Statistics Authority
- Commissioner orders disclosure of names of public sector workers earning over £150,000
- More than £6 million invested to save from the Welsh Government
- EC VC for digi’ avocates online privacy for reinforcing trust and confidence
- Community Development Foundation to deliver the £80m Community First programme
- Shaking up the ‘computer says no’ town hall culture
- Shining a light on council spending could save up to £450 per household
- New Civil Service organisation charts released
- First independent insights into need and potential for telecare
- “The A, B, C of ‘can do’ councils protecting services” according to Eric Pickles
- Communities must be at heart of health reforms according to LGA
Discussion threads – go post
Events
- How to make strategic partnerships work and reduce the costs with external providers. – 10/08/2011
- Data Protection, Sharing and Exchange for Commissioning and Partnerships – October 2011
- Introduction to Digital Engagement Workshop WALES – 06/09/2011
- Introduction to Digital Engagement MIDLANDS – 13/09/2011
- #EPIC Social Media for Public Services SCOTLAND – 28/09/2011
Articles and resources by topic
Asset Management Change channel shift collaboration communications contact centre culture change customer insight customer service data Data Analysis Data Breach Log data risk digital digital services efficiencies Engagement Flexible Working FoI funding health improvement innovation IT local government Mobile Working Nomads open data open gov open source partnerships performance procurement reform savings Self Service service delivery Service Design service improvement shared services Social Care Social Media systems integration systems thinking transformation
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