The Direct and Care Services (DACS) department of Glasgow City Council provides a range of welfare services to the residents of Glasgow. One of the most important and complex is providing home care services to nearly 9,000 residents, many of whom are elderly. Home care enables many Glaswegians to stay in their community rather than moving into a care home or staying in hospital. The DACS has over 3,000 employees managed by a team of 300 managers and coordinators.

The Challenge

Customer records are managed using the CareTracker computer system developed in-house by the DACS IT team. Every month, 4,000 records are updated with changes to personal circumstances, such as new customers, changes to care plans, hospital discharge instructions, next of kin contact numbers and periods of absence.

Benefits

• 1/3 of the cost of deploying laptops
• Estimated 20% savings to back office costs
• Secure and discreet solution
• Improved customer service

Click here for the Glasgow City Council Case Study document